General Information

What makes Mobility Matters different?

  • Your holiday occupation period commences and ends on any day of the week to meet your particular travel arrangements and can be vacated at any time of the day of departure.
  • Only £50.00 per person deposit is required (minimum £150.00 per apartment).
  • The balance of the price need only be paid 6 weeks before the date of occupation of the apartment.
  • Holidays can be cancelled up to 6 weeks prior to scheduled occupation without incurring any administrative charges.
  • Name changes can be made on the booking form up to 21 days prior to scheduled occupation date without incurring the administrative charge of £10.00 per name change.
  • Charges are not imposed if payment for holidays are made by credit card.

Transfer to and from Apartments
Transfers to and from the airport can be arranged if required in air-conditioned wheelchair adapted vehicles.

Flights and Car Hire
Travellers to book their own flights and car hire.

Satisfaction Guaranteed
We recognise that your holiday satisfaction is related to your holiday expectations. We confess that we cannot guarantee satisfaction. There will be hiccups and could be disappointments. The weather might not be as good as expected and – being Spain – although extremely rare these days - there could be power cuts and water supplies might be affected. Also, as in the UK ‘Drop kerbs’ may not always be provided, thus making access to and from pavements more difficult, and some bar facilities may be closed during the off-peak season, particularly from end November to the end of Febraury. But what we can guarantee is that help whenever required is just a phone call away.